Refund policy

Return & Refund Policy

Last Updated: August 1, 2026

At Everora, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in the same condition you received it.
Be in its original packaging.
Include all original accessories, manuals, and inserts (if applicable).
Be accompanied by proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened or used skincare products.
Opened or used makeup products.
Personal care items that have been unsealed after delivery.
Gift cards.
Clearance or final sale items (if applicable).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at support@everora.com (replace with your actual email).

Please include:

Your order number.
A description of the issue.
Clear photos of the item and packaging.

We'll review your request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged.
The item is defective.
We shipped the incorrect item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our standard return process.