Refund policy

Refund & Return Policy

At Everora, we want you to be satisfied with your purchase. If you need to return an item, please review our policy below.

7-Day Return Policy

We accept return requests within 7 days of delivery.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.

To start a return, contact us at support@everorashop.com. Please include your order number and the reason for your return.

Do not send a return without contacting us first. Once your return request is approved, we will provide instructions on where to send your item.

Return Method

All approved returns must be sent by mail to the return address provided by our customer support team.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item. Everora is not responsible for returned packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact us at support@everorashop.com as soon as possible. Please include your order number and photos showing the issue.

If we determine that the item is damaged, defective, or incorrect, we will work with you to resolve the issue and cover the applicable return shipping costs.

Non-Returnable Items

For health, hygiene, and safety reasons, certain personal-care or beauty products may not be eligible for return once they have been opened, used, or had their protective/sealed packaging removed.

If you're unsure whether your item is eligible for a return, contact us at support@everorashop.com before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different product or variant, you may return an eligible item according to this policy and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time for the refund to appear in your account.

Original shipping charges are non-refundable, except when the return is due to an item being damaged, defective, or incorrect.